Ordering
What currencies can I pay in?
You can switch between several currencies using the selector in the site header; prices update automatically.
Can I change or cancel my order after placing it?
Contact us as soon as possible at support@nobellux.shop. If the order has not yet been sent to a fulfilment partner, we can usually amend or cancel it. See also Cancellations.
Shipping
Where do you ship from?
We work with a network of manufacturing and sourcing partners rather than our own warehouse, so orders may be sent from several different countries depending on the item, rather than from one single origin. See Shipping & Delivery.
Will I have to pay customs charges?
Sometimes, depending on your country and order value — see the Shipping & Delivery page for details.
Products
Are the model kits suitable for children?
No — they are adult hobby kits, not toys, and are not suitable for children under 14. See Product Safety.
Do the prints come framed?
Framing depends on the product — check the “Format” field on each product page. Unframed prints can be paired with our own frames.
How do I choose a frame size?
See our Sizing & Hanging Guide.
Returns
How long do I have to return something?
14 days to cancel for any reason under your legal right, and 30 days under our own returns policy — see Returns & Refunds.
Still need help?
Email us at support@nobellux.shop.