This policy explains how NOBEL LUX LTD (“we”, “us”) collects, uses and protects your personal data when you visit nobellux.shop or place an order, in line with the UK GDPR and, where applicable, the EU GDPR.
Who is responsible for your data
NOBEL LUX LTD is the data controller. Contact us at support@nobellux.shop for any privacy question or to exercise your rights.
What we collect
- Order data: name, delivery and billing address, email, phone number if provided, and order contents.
- Account data: if you create an account, your login details and order history.
- Technical data: IP address, browser type, and pages viewed, collected via essential cookies needed to operate the cart and checkout.
- Communications: messages you send us, for example by email.
We do not knowingly collect data from children, and this store is not directed at children.
How we use it
- To process and deliver your order, and handle returns or queries (performance of a contract).
- To meet legal obligations, such as tax and accounting records (legal obligation).
- To keep the site secure and prevent fraud (legitimate interest).
- To send order-related emails such as confirmations and dispatch notices (performance of a contract).
We do not use your data for marketing emails unless you separately opt in, and we do not sell your personal data.
Who we share it with
We share the minimum data necessary with: payment processors, to take payment securely; delivery carriers and fulfilment/sourcing partners, to get your order to you; and IT and hosting providers who run this website. These providers are only permitted to use your data to provide their service to us.
International transfers
Because our fulfilment partners operate internationally, your order data may be transferred outside the UK/EEA. Where this happens, we rely on appropriate safeguards such as Standard Contractual Clauses or an adequacy decision.
How long we keep data
We keep order and invoice data for as long as required by tax and accounting law (normally up to 6 years), and account data for as long as your account is active.
Your rights
Subject to applicable law, you can ask us to: access the data we hold about you; correct it; delete it; restrict or object to processing; or receive it in a portable format. Email support@nobellux.shop to make a request. You can also complain to the UK Information Commissioner’s Office (ico.org.uk) or, if you are in the EU, your local data protection authority.
Cookies
See our Cookie Policy for details of the cookies this site uses.
Changes to this policy
We may update this policy from time to time; the current version is always published on this page.